The difference is that before the leak only one entity could provide the support.
After the leak, anyone can.
Prices would adapt to the reality, and the original vendor would have a hard time demanding the rates they are used to when suddenly faced with competition. Especially competition that kept changes open, which instills more confidence in consumers of the software.
After the leak, anyone can.
Prices would adapt to the reality, and the original vendor would have a hard time demanding the rates they are used to when suddenly faced with competition. Especially competition that kept changes open, which instills more confidence in consumers of the software.