Finding information quickly: no menus, no clicking around, no more searching.
Customer facing chatbots are one alternative, but many of our clients also have internal chatbots for either HR stuff, or for finding internal information. One good example we see is onboarding new employees who benefit from a chatbot as they ask a lot of questions. Also they are not afraid of asking too many questions as they no longer fear that they are nagging nor asking "dumb questions".
Automating processes: for example filling out the insurance form. Or filling out tax returns. Placing an order, getting status of an order. There are also a lot of HR tasks that gets automated. How many days of vacation there is left, business travel, arranging meetings, company benefits and so on.
Think about it this way, a chatbot is a very advanced full text search engine that excels at filtering out most of the noise. That is also why they have another name, virtual assistants.
Finding information quickly: no menus, no clicking around, no more searching.
Customer facing chatbots are one alternative, but many of our clients also have internal chatbots for either HR stuff, or for finding internal information. One good example we see is onboarding new employees who benefit from a chatbot as they ask a lot of questions. Also they are not afraid of asking too many questions as they no longer fear that they are nagging nor asking "dumb questions".
Automating processes: for example filling out the insurance form. Or filling out tax returns. Placing an order, getting status of an order. There are also a lot of HR tasks that gets automated. How many days of vacation there is left, business travel, arranging meetings, company benefits and so on.
Think about it this way, a chatbot is a very advanced full text search engine that excels at filtering out most of the noise. That is also why they have another name, virtual assistants.