I think that's exactly it. Many in-house tools are designed not for the users but for the people with power and budgetary authority.
As an aside, I think that's why Agile and Lean methods have been mostly adopted in name only, leaving the substance untouched. The goal of both movements was to shift power to people doing the work, and managers see that as a reduction in importance.
As an aside, I think that's why Agile and Lean methods have been mostly adopted in name only, leaving the substance untouched. The goal of both movements was to shift power to people doing the work, and managers see that as a reduction in importance.