That's an extremely niche transaction and when I'm waiting to check my bag I'm glad I don't have to wait for someone who can't use the website to try and book a trip. I can't believe you waited and were told to go to the website and decided to wait again just to make sure. What's wrong with united.com?
If it's through my usual airline I just book through the site or app, it takes a few seconds as they already have all of my information from pre-check to billing. Otherwise Google Flights is a great search interface and gives you a link to book directly through the airline.
Here’s exactly how it rolled out: I get a call, my wife has been taken to the hospital in nyc, and it’s a bad situation.
I look at google flights, see the upcoming flights, don’t book because I don’t know how long it will take to get to the airport.
Driving to the airport, I call Delta, almost book their flight until they casually mention it’s delayed 8 hours.
Call United, it’s a 30 minute wait to book a ticket.
I put my Tesla in auto steer and pull out the app. Fucking thing keeps reminding me to touch the steering wheel. Eventually the Tesla revokes my auto steer privileges for the rest of the drive. Thanks. A. Lot.
I scream into the airport, while talking to Amex travel. There’s an united flight boarding in 20 minutes. Amex tells me that due to the inherent delay in the online ticketing process, to buy my ticket at the airport.
And that’s why you might have someone who couldn’t use the website to book a trip.
They say you don’t know what the guy in front of you could be dealing with. I was that guy that day.
I called Amex back and they expedited the ticketing. United never called me back after I left my number earlier for their automated call back service for the 30 minute hold time.
If it's through my usual airline I just book through the site or app, it takes a few seconds as they already have all of my information from pre-check to billing. Otherwise Google Flights is a great search interface and gives you a link to book directly through the airline.