"...Denise Griffin, the person in charge of Google’s small customer-support team, asked Page for a larger staff. Instead, he told her that the whole idea of customer support was ridiculous. ..."
If Google is truly going to support these devices, they're going to need a paradigm shift from Page's pre-existing "support doesn't scale" attitude... and bring their A-game.
Contrast with the current CEO's views on support http://www.wired.com/magazine/2011/03/mf_larrypage/3/
"...Denise Griffin, the person in charge of Google’s small customer-support team, asked Page for a larger staff. Instead, he told her that the whole idea of customer support was ridiculous. ..."
If Google is truly going to support these devices, they're going to need a paradigm shift from Page's pre-existing "support doesn't scale" attitude... and bring their A-game.