You don't even have to have followers. People are _paid_ to monitor and respond to _every_ complaint addressed to twitter, and you can abuse this shamelessly:
I'm a nobody on twitter (<30 followers) and I tweeted my cable company about their shitty phone customer service. I ended up emailing a nice woman who was powerless to do anything in the corporate hierarchy, but nevertheless _personally emailed me_ my cable bill for three months until the wheels of bureaucracy turned and fixed the problem.
Social Media people are paid to be cheerful and nice despite the fact that they have no bureaucratic power and no leverage with the technical people. Be nice to them but critical of the company (read: honest about your problems) and they will help you, because they feel the same way. Plus you skip the phone menus.
I'm a nobody on twitter (<30 followers) and I tweeted my cable company about their shitty phone customer service. I ended up emailing a nice woman who was powerless to do anything in the corporate hierarchy, but nevertheless _personally emailed me_ my cable bill for three months until the wheels of bureaucracy turned and fixed the problem.
Social Media people are paid to be cheerful and nice despite the fact that they have no bureaucratic power and no leverage with the technical people. Be nice to them but critical of the company (read: honest about your problems) and they will help you, because they feel the same way. Plus you skip the phone menus.