If you do this kind of work, sometimes you will meet people that are completely unreasonable and there is no satisfying them.
Try working at a Toys R Us at Christmas and get shouted down by a parent because you ran out of the hot thing that season. For a concrete example, it was Tickle Me Elmo for me. It is not your fault, or the business' fault, but you can reset assured you will be the lightning rod for this.
As for serving, you can bet the people causing the most trouble are the least likely to tip. And at BEST they will tip nominally. There is some division that I don't understand between certain diners and servers that these diners consider their servers to not be their peers.
The customer is not always right, the entitlement of customers is off the charts in the past ten years. Expectations of online shopping applied to real life are very extreme. "I just want to have a good experience" style reasoning, when sometimes, things just don't go your way, and that is life. Deprioritizing a table is a survival strategy, to keep the plates moving.
How we solve this, I don't know, but I would say top down thinking is assuming that customers are 100% rational all the time, and I can assure you from the trenches it is not.
If you do this kind of work, sometimes you will meet people that are completely unreasonable and there is no satisfying them.
Try working at a Toys R Us at Christmas and get shouted down by a parent because you ran out of the hot thing that season. For a concrete example, it was Tickle Me Elmo for me. It is not your fault, or the business' fault, but you can reset assured you will be the lightning rod for this.
As for serving, you can bet the people causing the most trouble are the least likely to tip. And at BEST they will tip nominally. There is some division that I don't understand between certain diners and servers that these diners consider their servers to not be their peers.
The customer is not always right, the entitlement of customers is off the charts in the past ten years. Expectations of online shopping applied to real life are very extreme. "I just want to have a good experience" style reasoning, when sometimes, things just don't go your way, and that is life. Deprioritizing a table is a survival strategy, to keep the plates moving.
How we solve this, I don't know, but I would say top down thinking is assuming that customers are 100% rational all the time, and I can assure you from the trenches it is not.