We were on track to complete Kickstarter deliveries by end of 2020. Still very late by all measures but the challenges of staring a manufacturing company from scratch cannot be understated. It's very hard. Even so, our backers for the most part supported us and anyone that didn't want to wait was offered refund. The pandemic threw a huge wrench into our plans and the last two years have been an incredible balancing act of managing run-away lead times, rising costs and other critical details. As an example, if you place an order for saddles right now, you're getting them late 2023/early 2024 and it's 30-50% deposit up front. Titanium costs just went up 20% and lead times increased by another 30 days due to recent world events.

As another post here mentions, it would be good for me to write about the lessons of our journey as it is unique and becoming more relevant as hardware startups seem to be on the rise. I will do that soon.

What is the production rate of helix? I have never seen one on a street. Compared to Bromptons, Dahons,.. produced in thousands a year. I guess, I have to wait to see a Helix in real, right? How many are there around nowadays?

One of the first thing I do when I want to buy a product from a newish startup is check if they've had a kickstarter and see the comments. If there are a lot of negative comments left unanswered like in this campaign, it's a massive red flag

A good rule of thumb I use for Kickstarter and startups in general is: is the world a better place with or without this product? If it is, expect that the process of getting an idea to market is very difficult and can get messy. I try to keep that in perspective. Platforms like Kickstarter help ideas come to life and having it as an option is a net positive for innovation.

Oh, I am very forgiving of campaigns running into issues and do expect a percentage of campaigns I back to fail. I don't treat kickstarter as a preorder. In the past when some campaigns failed and I could see from the update that they made a clear effort, I didn't ask for a refund even if they offered one.

I'm not so forgiving of campaigns running into issues and not replying to comments. In this case, I see that this campaign had a last update in 2017 and people complaining in the comments with no response I can see in the last 4 years. And this kind of lack of communication that's shown in Kickstarter is not a good sign of the integrity of the company (and doesn't look good for prospective buyers).

Logistic problem are understandable, rising costs make sense but in that case, publicize it. I've seen some kickstarter campaigns that had such issues, had a lot of delays and had to sell retail in order to have enough money to deliver their backers reward but they were transparent, published the updates in kickstarter and even made it visible to everyone.

We do our updates on our own customer portal. Last update was about 3 months ago. Our portal has much better ui/ux, has a forum, access to the customers purchase history, one login vs two and some other benefits. Overall it's a far better experience for the customer.

You should comment then on the kickstarter page for any customers commenting there (who might not have realized that) and for people who are not connected to it who would be looking at your campaign...

And yes agreed, kickstarter's UI is really not great..