> The less they know the better.

I have found the opposite to be true. If I push them to invest and understand, they are more likely to fix their own problems. I play tech support very infrequently and usually it's just initial onboarding - "Hey, how do I watch movies?"

My users can reset their own passwords, reboot devices, and some of them can even restart stuff on the server.

There's a dashboard with all of our links, so I don't get the "What's the url for..." stuff.

I keep quick docs in the family notes.

Usually my only problem makers are game servers since those are always a bit less than stable once loaded up with mods.

Some people learn, some don't. Generalizing how tech savy people are, can or even want to be is a futile effort

People learn when they have motivation.

If you always do everything for them, tell them it's complicated or easy to mess up.. well then yeah, they aren't going to learn.

Tech knowledge is not special compared to any other kind of knowledge. You don't have to be "tech savvy" to be a self sufficient user.

I do not want to learn to fix my car, there is a service for that. I have exactly zero interest in cars apart from driving them to go from A to B.

Some people feel thr same with computrts.

And I do not argue with my parents or wife, weak as I am, just fix the stuff and hope for the best :)