It's worse, they aren't even competent at doing that. I bought a grill from a webstore I found on google shopping that was labeled a "Trusted Store." I hadn't heard of the store before, but I figured if Google is vouching for them, I'll take the risk and cover my bases by using PayPal. If they don't ship me the grill, I won't have to pay right? WRONG.
Turns out the webstore was a scam front. The "seller/scammer" gave me a real Fedex tracking number, but from some other order. It was to my zip code, but it was showing that it was delivered before I ordered, the weight was way too low, the origin was some other business.
The truly concerning part is how PayPal handled it. I wrote a detailed explainatio of the scam, pointing out what they did, and how the contact info on the seller's website was fake. Their automated dispute system instantly declined my dispute merely because the seller/scammer gave them a FedEx tracking number that showed delivery to my zip code. The Paypal website suggests you can file an appeal, but that button was greyed out on my account. If you call, they will literally refuse to talk with you since the "dispute is settled."
The worst part is that this exploit in their dispute system was been public knowledge since at least 2019. You can find all sorts of posts on reddit, paypals own forum, etc. And they still use their broken automated system with no appeal.
Fuck PayPal, that is fraud on their part. They are knowingly aiding and benefiting from fraudulent transactions by rubber stamping it with a broken AI.
I was lucky that I used a credit card with Paypal since I could just dispute the charge with my credit card company. But had I used a linked checking account, I would have been out 1000 dollars because Paypal sided with a scam artists against me in situation where there was no genuine dispute that I was scammed.
Turns out the webstore was a scam front. The "seller/scammer" gave me a real Fedex tracking number, but from some other order. It was to my zip code, but it was showing that it was delivered before I ordered, the weight was way too low, the origin was some other business.
The truly concerning part is how PayPal handled it. I wrote a detailed explainatio of the scam, pointing out what they did, and how the contact info on the seller's website was fake. Their automated dispute system instantly declined my dispute merely because the seller/scammer gave them a FedEx tracking number that showed delivery to my zip code. The Paypal website suggests you can file an appeal, but that button was greyed out on my account. If you call, they will literally refuse to talk with you since the "dispute is settled."
The worst part is that this exploit in their dispute system was been public knowledge since at least 2019. You can find all sorts of posts on reddit, paypals own forum, etc. And they still use their broken automated system with no appeal.
Fuck PayPal, that is fraud on their part. They are knowingly aiding and benefiting from fraudulent transactions by rubber stamping it with a broken AI.
I was lucky that I used a credit card with Paypal since I could just dispute the charge with my credit card company. But had I used a linked checking account, I would have been out 1000 dollars because Paypal sided with a scam artists against me in situation where there was no genuine dispute that I was scammed.
Buyer beware on Paypal.