I think at least one thing worth a try is: make a tiny, relatively inconsequential change, and submit it again.
If you had a 93% success ratio before, you've got pretty good odds that you'll get a new reviewer on the next update and it'll be approved.
Maybe something like the copy change puffoflogic recommended. Just make any tiny change in the area, re-submit the app, and hope you get lucky with a better reviewer.
From my experience this is exactly what you need to do. You don’t even need to change the app. If your CICD pipeline is already incrementing the build number then just kick off a new build and re-submit that. If you frequently get apps kicked back then add notes to the “how to test section” like “you can test reporting user generated content by doing x, y, z. This is the only user generated content in our app.” It does seem like the “how to test notes” actually get read whereas the appeal notes do not.
Bingo. On Google Play - even for fairly serious alleged policy violations - if you just submit another update, it's very likely to be accepted and typically the policy issue won't be checked anyway.
We had a situation where one of our updates was rejected because they didn't like the app listing description (which has nothing to do with the update). The next update we pushed, we didn't change the listing metadata, and then it was accepted.
Always quite infuriating to work with Google Play.
The App Store is strict, but we've found it _far_ more consistent on applying the rules, and also dramatically faster to accept updates (usually accepts updates within about 6 hours, vs up to a week for Google Play).
That's the sad thing about this story, it really just sounds like Goodhart's law in action, a certain % of apps need to get rejected/reviewed/appealed each month.
If you had a 93% success ratio before, you've got pretty good odds that you'll get a new reviewer on the next update and it'll be approved.
Maybe something like the copy change puffoflogic recommended. Just make any tiny change in the area, re-submit the app, and hope you get lucky with a better reviewer.