Yup. The chatbots are basically a friendly version of search, useful for the non-tech but anyone here will almost certainly not benefit.
You want to cut down your customer service costs, actually provide answers online! I would say at least 80% of what I call companies about are things that perfectly well could have been done online if their website actually allowed it.
You want to cut down your customer service costs, actually provide answers online! I would say at least 80% of what I call companies about are things that perfectly well could have been done online if their website actually allowed it.