I don't know if those Oracle employees actually did outright say -- or even imply -- "in all cases" as the GP asserted, but if they did, then "only" working in "common usage scenarios" would definitely be overselling the feature.
I find it unlikely as well that they said it would just work in all cases. But since it's going to work out eventually and a workaround exists, they would actually not be that wrong with that statement.
I don't know if those Oracle employees actually did outright say -- or even imply -- "in all cases" as the GP asserted, but if they did, then "only" working in "common usage scenarios" would definitely be overselling the feature.