Charging customers full price, including a monthly subscription, for a product that he admits is "not where it needs to be — full stop" seems more techno-dystopian than techno-utopian to me.
Should a marketing person be “full stop”-ing the criticism of the product? Yes, I get it’s an affinity exercise, but one I don’t think marketing should be doing unless there’s something tragically wrong about it.
If I was working on the product, I’d probably feel okay full stopping. If I saw the person representing us full stopping Id probably think something like hey, nobody died here. And also I feel like a full stop is reserved for maybe one or two people at a company.
add to that, making an obviously inferior first gen product, so that they could sell you a "new and improved" second gen and get you on an upgrade cycle for this completely extraneous thing that costs as much as a phone (that it will never, ever get rid of)
