The whole point of having an app is to collect data, show ads, and “engage the customer with the brand.” Any additional capabilities beyond that are incidental.
The delivery driver is not the customer, but I wouldn't be surprised if some MBA bonehead thought showing ads to workers was a win. "They have to use the app to schedule and do the work, so it's a captive audience!"
Hell, I got shown an ad after I paid for a ride on Lyft the other day. Even if you’re the customer, you’re still the product. If there’s not already ads in the drivers’ views, I’m shocked it’s taken them this long.
Why do you think only MBAs have the idea to insert ads? It's not exactly specialized thinking. Plenty of startup founders with technical chops decide to insert ads because they desperately need the revenue.
Because "MBA" has become a generic derogatory term for greedy and short termist management, because its easy to blame a group of people than face the fact that the problem is a wider one of incentives and ethics that pervades the whole of western society.