SBS server "just works" if you just set it up once and then ignore it, your requirements never change, and and don't do basic things like maintenance and installing updates as well.
People absolutely should be setting up offsite backups. And more importantly, testing them so that they can prove that they work. But if they have no technical team then neither of those things are going to happen.
People absolutely should be setting up offsite backups. And more importantly, testing them so that they can prove that they work. But if they have no technical team then neither of those things are going to happen.