The premise of "fuck it" as put forth by the author, when the victim ends up paying that erroneous bill due to the thousands of litres of "sludge" poured out by the offending organisation can no doubt be identified as the root cause of rep's general attitude towards their customers and direct managerial hierarchy.

Awful wages, toxic work environments, long, thankless hours and disparaging company culture - all arguably by design - is contributing to this sludge that everyone reading this comment often encounters.