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> If Netflix made you pay a fee that is not part of your contract or you didn't initiate, you should be able to retrieve that money without asking a racket business to cover you.

Allowing customers to claw back money unilaterally opens the door for customers to make a purchase, receive the product, then fraudulently take their money back.

There needs to be a third party in the middle to determine if a chargeback is fraudulent. Chargeback fraud already exists, and what you're proposing makes the problem significantly worse.



My phrasing was poor, I agree there should be a third party to handle the dispute, I just think it should not be a private business.




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