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> a game I've previously installed for them either missing or no longer working properly.

I have been using and supporting Windows users for 25+ years. Not a single time that has happened by itself.



I had Desktop icons disappear after a Windows update; individual game icons stop working after a Steam update; and Minecraft network play breaking constantly when Windows is on one version and whatever other device is on a different version. It all feels completely unstable and I brace myself for trouble whenever they turn on the PC.




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