Speaking only for myself, this sort of behavior is a great way to break the Trust Thermocline [1]. The point where I am so frustrated, so fed up, so expectant that said company will abuse me again, that I refuse to do business with them at all, under any circumstances, no matter if it is inconvenient to avoid them or not.
Exactly. This behavior is blindly driving to "line go up" without realizing they just dug their own grave. 2025 was a series of existential missteps for Microsoft. This is a historic moment. These suits would rather die than try to build trust.
1. https://x.com/garius/status/1588115310124539904