I see your point -- but you dont see it as an issue that there is a place where your own customers are posting complaints instead of your process? Clearly that means your internal support processes are too hard to find, to difficult to use, or too onerous overall. These are YOUR CUSTOMERS -- they should already know how to find you. If they dont, and they find GS instead, that says a lot.
All it says is that your customers could be bad google searchers.
Jason pointed out that depending on what you search for GS is the 3rd hit on google. It's not fair that I should have to compete with other people for my own product on Google. It would be just as slimy if a competitor was using my product name to generate business for them (which is exactly what is happening)
And that's if you're making generic "support" searches. What if customers Google something related to a problem they're having and the best match is someone's similar question on a GS page? You have customers wandering around a page that impersonates your support service!
